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When the Old Playbook Stops Working The workforce has changed. The job still matters. Leadership must know which parts of the old way protect the standard and which parts simply survived because nobody challenged them I’ve seen several frustrated posts recently about hiring, about retention, the increase in labour, paying higher wages than ever before and had lots of conversations over the years about the future of staffing restaurants. Lots of those conversations have starte

Culture gets talked about like it lives in the summer staff party, the pre-shift speech, the values posted on the wall, or the Instagram post where everyone is cheers-ing tiny tacos and pretending they are not dead inside. 26 years of experience tell me that that is not where culture lives. So for the next 3 months, once a week I am going to give a deeper look at when and where culture is creating results, for better or worse in your restaurant. Labour is Culture Wearing a Sp